Refund and Cancellation Policy
At Gujarat Tour and Travels (brand of Gujarat Tour & Travels Organizer), we aim to provide transparent, fair, and customer-friendly taxi booking services in Ahmedabad. This Refund and Cancellation Policy explains the terms related to booking cancellation, trip rescheduling, advance payments, refunds, and service changes.
This policy applies to all taxi bookings made for:
- Local city rides
- Airport pickup and drop
- Outstation taxi travel
- One-way cab bookings
- Corporate and special bookings
By booking a taxi with us, customers agree to these policy terms.
Our Policy Objective
We understand that travel plans can change unexpectedly. Therefore, our goal is to maintain a balance between customer convenience and operational commitments such as driver scheduling, vehicle reservation, fuel planning, and route allocation.
Booking Confirmation Policy
A taxi booking is considered confirmed when:
- Customer provides travel details
- Vehicle availability is approved
- Required advance payment is received (if applicable)
- Confirmation is shared by our team
Without confirmation, booking requests remain tentative.
Types of Cancellations
1. Customer Cancellation
When a customer chooses to cancel the booking.
2. Company Cancellation
When we cancel due to vehicle issues, emergencies, or unavoidable reasons.
3. Force Majeure Cancellation
When trips are affected by weather, roadblocks, strikes, accidents, or government restrictions.
Local Ride Cancellation Policy
For local Ahmedabad rides:
Free Cancellation:
- Cancellation before dispatch may be accepted without charge.
Standard Cancellation:
- Cancellation after vehicle dispatch may incur charges.
Last-Minute Cancellation:
- If driver has reached pickup point, waiting or cancellation charges may apply.
Airport Ride Cancellation Policy
Airport rides require time-sensitive scheduling.
Customer Cancellation:
- Early cancellation may be accepted without major charges.
- Last-minute cancellation may attract charges due to reserved vehicle and driver time.
Delay Situations:
- Customers should inform us immediately in case of flight delay or change.
Outstation Booking Cancellation Policy
Outstation trips often involve advance planning.
Before Journey Date:
- Partial or full refund may be considered depending on timing.
Same-Day Cancellation:
- Cancellation charges may apply.
After Driver Departure:
- Charges may include fuel, driver time, or route commitment costs.
One-Way Taxi Cancellation Policy
One-way rides depend on route scheduling and vehicle rotation.
Terms:
- Early cancellation may be flexible.
- Last-minute cancellation may result in partial refund or charges.
Advance Payment Refund Policy
Some bookings may require advance payment.
Refund Conditions:
- Refund may depend on cancellation timing
- Administrative or reservation charges may apply
- Same-day cancellation may not qualify for full refund
Processing Time:
Refund processing may take reasonable business time depending on payment mode.
No-Show Policy
A no-show occurs when:
- Customer is unavailable at pickup point
- Customer does not answer calls
- Customer fails to arrive after waiting period
In Such Cases:
- Booking may be cancelled
- Waiting charges may apply
- Refund may not be available
Waiting Charges Policy
Local Bookings:
Free waiting may be limited.
Airport Pickups:
Extra waiting may be allowed depending on flight timing.
Additional Delay:
Extra waiting beyond allowed time may be chargeable.
Trip Rescheduling Policy
We understand plans can change.
Reschedule Requests:
Customers may request change of:
- Pickup time
- Pickup date
- Drop location
- Vehicle preference
All changes are subject to availability.
Refund Mode
Refunds, where applicable, may be processed through:
- Original payment method
- Bank transfer (if needed)
- Cash adjustment for future booking (case dependent)
Company Cancellation Policy
We may cancel bookings due to:
- Vehicle breakdown
- Driver emergency
- Severe weather conditions
- Safety concerns
- Unexpected route restrictions
In Such Cases:
- Alternate vehicle may be offered
- Rescheduling support may be provided
- Refund of eligible advance may be processed
Force Majeure Situations
Refunds or cancellation flexibility may vary in cases such as:
- Flooding
- Heavy rain
- Political restrictions
- Curfew
- Natural disasters
- Road closures
Customer Responsibility
To avoid cancellation issues, customers should:
- Provide accurate travel details
- Stay reachable by phone
- Be ready on pickup time
- Inform delays early
- Confirm changes in advance
Fair Use Policy
We reserve the right to restrict future bookings in cases of repeated false bookings, misuse, or repeated no-shows.
Corporate Booking Cancellation
Corporate or bulk bookings may have separate customized cancellation terms depending on contract or booking volume.
Special Event / Peak Season Policy
During festivals, holidays, wedding seasons, or peak travel periods:
- Cancellation rules may be stricter
- Advance may be non-refundable in some cases
- Early booking is recommended
