Terms and Conditions
Welcome to Gujarat Tour and Travels (brand of Gujarat Tour & Travels Organizer), your reliable partner for hiring taxis in Ahmedabad for local travel, airport transfers, and outstation journeys. These Terms and Conditions govern the use of our taxi services and apply to all customers who book or use our services.
By booking a taxi with us, you agree to comply with the terms outlined below. These terms are designed to ensure transparency, safety, and smooth service for both customers and drivers.
Service Scope
Our taxi services include:
- Local city travel within Ahmedabad
- Airport pickup and drop services
- Outstation trips across Gujarat and nearby states
- One-way taxi services
- Corporate and business travel
All services are subject to availability and booking confirmation.
Booking Policy
Booking Methods
Customers can book a taxi through:
- Phone call
- Advance booking request
Booking Confirmation
- A booking is confirmed only after approval from our team
- Details like date, time, pickup location, and vehicle type must be provided
- Incorrect information may lead to delays or cancellation
Payment Terms
Payment Options
- Cash payment
- Online payment (if available)
Advance Payment
- Advance may be required for outstation or long-distance bookings
- Booking may not be confirmed without advance payment
Charges Include
- Base fare
- Driver allowance (for outstation)
- Toll taxes (if applicable)
- Parking charges (if applicable)
Pricing Policy
Fare Structure
- Charges depend on distance, duration, and vehicle type
- Rates may vary based on demand and route
Additional Charges
- Waiting charges may apply
- Night charges may apply
- Extra luggage may incur additional cost
Cancellation Policy
Cancellation by Customer
- Free cancellation may be allowed within a limited time
- Late cancellation may attract charges
- Advance payment may be non-refundable in certain cases
Cancellation by Company
- We reserve the right to cancel bookings due to unavoidable reasons
- In such cases, alternative arrangements may be suggested
Driver Responsibilities
Our drivers are trained to provide safe and professional service.
Driver Duties:
- Arrive on time
- Follow safe driving practices
- Maintain polite behavior
- Assist with basic travel needs
Driver Limitations:
- Drivers are not responsible for customer belongings
- Drivers will follow agreed route and timing
Customer Responsibilities
Customers are expected to follow basic guidelines.
Customer Duties:
- Provide accurate booking details
- Be available at pickup time
- Maintain respectful behavior
- Follow safety rules during travel
Restrictions:
- No illegal activities allowed
- No damage to vehicle
- No misconduct with driver
Waiting Policy
Pickup Waiting Time:
- Local rides: Limited free waiting time
- Airport pickups: Extra waiting may be allowed
Additional Waiting:
- Extra waiting time may be charged
Luggage Policy
- Standard luggage is allowed
- Extra luggage must be informed in advance
- Overloading may not be permitted for safety reasons
Route and Travel Policy
- Preferred routes should be informed at booking time
- Drivers may choose safest or fastest route
- Changes in route may affect pricing
Outstation Travel Policy
Includes:
- Round trip or one-way travel
- Minimum kilometer rules may apply
- Driver allowance may be included
Important Points:
- Night halt charges may apply
- Customer responsible for accommodation (if required)
Airport Transfer Policy
Pickup:
- Driver will arrive on time
- Flight details should be shared
Drop:
- Customers must reach on time
- Traffic conditions should be considered
Safety and Liability
Our Commitment:
- Safe vehicles
- Experienced drivers
- Clean travel conditions
Liability:
- We are not responsible for delays due to traffic, weather, or road conditions
- Customers are responsible for their personal belongings
Vehicle Usage Policy
- Vehicles must be used for lawful purposes only
- Damage caused by customer will be chargeable
- Smoking or drinking may be restricted
Refund Policy
- Refunds depend on cancellation timing
- Advance payments may not be refundable in some cases
- Refund processing time may vary
Service Availability
- Services are subject to availability
- Peak time bookings should be made in advance
- Emergency bookings depend on vehicle availability
Changes to Terms
Gujarat Tour and Travels reserves the right to update or modify these terms at any time without prior notice.
Customers are advised to review terms regularly.
